Video on journalistic audience participation

How can members of the audience contribute to the production of online news? In two new videos (which are in Danish) called Digital kildeinddragelse, the online editor of Danish newspaper Information, Nicolai Thyssen, and I give some answers to that question.

My video is here (please have some patience – the loading is quite slow, but the content is so worth the wait):

You need to install or upgrade Flash Player to view this content, install or upgrade by clicking here.

My video is a part of a “digital summer school” about digital journalism offered by the Centre for Journalism at the University of Southern Denmark. It is part of the 4th in a series of seven lessons, all of which are available on the website of the course – and they are all free to access!

The basic argument I present in the video is from one of the research articles of my PhD dissertation: audience participation in the production of online news can be divided into four different types. 1) Information privision. 2) Collaboration, where members of audiences conduct journalistic work. 3) Conversation, where there is a more social interplay between journalists and readers. 4) Meta-communication, where audiences focus on the very production of the news, highlighting issues of transparency, etc. That article is currently in review in both a Danish and an English version.

Posted in my research, research, teaching | Tagged , , , , | Leave a comment

Reuniting with the research family

I’m in the airport – Arlanda, Stockholm. I’m on my way home from the last seminar of the Nordic Research Network in Journalism Studies, which has existed for almost four years and consists of journalism researchers from the Nordic and Baltic countries. The network is headed by Professor Sigurd Allern and is funded by Nordforsk, whose grant is, however, expiring.

The network has arranged seven seminars of which I’d already participated in three, and they have always been of very high value for me. I always learn a lot, often get inspiration for ways to improve and tweak my own research, and have more than once gotten a little intimidated by just how smart some of my colleagues are. This fourth seminar was no exception. The presentations in Stockholm were generally of a high quality, but I’ll highlight only the ones that made the most impression on me and that stand the clearest for me now as I’m waiting for my plane, writing this blog post:

  • Nina Kvalheim (Bergen University) presented interesting new data on what characterizes the content of one news website before and after its introduction of a paywall.
  • Helle Sjøvaag (Bergen University) addressed the issue of journalistic autonomy. I cannot recapitulate her exact point here, but her presentation certainly provided food for thought.
  • Magnus Danielson (Stockholm University) addressed the element of shame in a Swedish journalistic television program. His point was that the shaming of “the bad guys” both serves as a journalistic tool and has a certain guilty-pleasure appeal to the audiences.
  • Jens Barland (Gjøvik University College) outlined why and how corporate media may get to think of journalism as a means to attract eyeballs to their other online services (e.g., micro-banking) rather than an end in itself.

I presented a paper with the title ”Types of reader participation in the production of online news”, which is an English version of one of the articles from my dissertation, News on the Web: instantaneity, multimodality, interactivity, and hypertextuality on Danish news websites. I’ll let others judge whether the presentation was successful and just mention that I got some really useful feedback from appointed opponent Christian Christensen.

Stockholm trees

In some way, I come full circle with this seminar, which took place only a couple of weeks after the defense of my dissertation. The very first international seminar I attended as a researcher, only three months into my PhD project, was one arranged by this network, namely the Oslo seminar in April, 2010. This seminar was also were I first presented a paper for an academic audience and had to face and deal with the critique from peers in front of that kind of audience; I must admit, that was quite a nerve-wrecking experience for me as a new member of the academic society (at least until I got to actually present – of course it went okay once I got started). And as a matter of fact, my papers in Oslo, 2010, and Stockholm, 2013, actually also drew upon some of the same empirical material. I wouldn’t go as far as saying I had a feeling of déjà-vu, but there are certainly parallels at play here.

This seminar, however, was the last one within the Nordic Research Network of Journalism Studies.

One of the most valuable assets of the research network has been that many other scholars in the beginning of their academic careers have participated in it. So, I’ve met a lot of interesting people who not only work with related research interests but also deal with the same issues of professional insecurity and the challenges of dissertation writing. I guess it’s always nice to know you’re not the only one with that kind of uncertainties, and sometimes people in the same position as yourself are better to talk to about that than senior researchers with permanent employment who may not quite remember what it was like.

Among the other participants in the research network, I’ve made some very good friends and established a large number of important professional connections. There is a very large number of persons who I hope to see again soon and cooperate with.

For me, the Nordic Research Network in Journalism Studies and the members of it have constituted one recurring and important point of orientation throughout my PhD work. In addition to the Oslo seminar and, of course, this final Stockholm seminar, I’ve participated in the seminars in Copenhagen (2010) and Bergen (2011). Especially the last two seminars have reminded me of some kind of family reunion – you meet some people who you really like but who you don’t talk to quite as often as you’d like to. And as you know most of the people in advance, you don’t have to put a lot of resources into getting to know new people but can focus on what’s important.

A lot of other good things could be said about the Nordic Research Network in Journalism Studies. But now, my plane is ready for departure, and it’s time to move on.

Posted in conference, my research, research | Tagged , , , | Leave a comment

Who will pay for online news?

Today, MediaWatch has published a new article by yours truly (in Danish) about the possible audiences for online news behind paywalls:

Hvem skal aviserne sælge netnyheder til?

Forskning viser, at  de unge læsere er en god og en dårlig nyhed for netaviserne med betalingsmure, skriver ph.d. Aske Kammer.

Efter lang tids forberedelse har Politiken i dag trykket på knappen og rejst en betalingsmur omkring deres netavis, Politiken.dk. Dermed er indholdet på de fleste store danske netaviser nu–  i varierende grad – låst inde, ude af rækkevidde for alle os, der ellers har nydt godt af den gratis adgang til online-nyheder siden netavisernes gennembrud i Danmark i sidste halvdel af 1990’erne.

Spørgsmålet er imidlertid, hvad nyhedsorganisationerne kan forvente sig af betalingsmurene – og det vender jeg tilbage til efter et kort overblik.Men lad det opmuntrende være sagt allerede her i indledningen: Ny forskning peger på, at en specifik gruppe af læsere faktisk er indstillet på at betale for online indhold.

Overordnet kan man skelne mellem tre arkitektoniske stilarter inden for betalingsmure:

  • Den første er den såkaldte metered model, som New York Times er det prototypiske eksempel på. Her er et vist antal artikler gratis for de enkelte læsere i løbet af en vis periode, men hvis de vil vide mere, skal der købes adgang. Det er den model, Politiken.dk kommer til at køre efter. Berlingske arbejder med samme model men har efter lidt startvanskeligheder udskudt rejsegildet et par måneder.
  • Den anden model er den premium-model, som Jyllands-Posten og Ekstra Bladet bruger. Her skal der betales for ekstra indhold af særlig høj kvalitet (dybdeborende journalistik, multimedie-præsentationer, Side 9-piger, osv.). De to aviser understreger, at nyhederne forbliver gratis, mens alt andet koster.
  • Og endelig er den tredje model den ”hårde betalingsmur”, som lokalaviserne i Midtjyske Medier benytter. Her kræver al adgang til netavisernes indhold som udgangspunkt betaling.

Politiken og de andre aviser befinder sig imidlertid, med al respekt, ikke i samme internationale kategori som New York Times – de har eksempelvis ikke et globalt digitalt publikum – og det store spørgsmål er, hvad der nu kommer til at ske.

Kommer betalingsmurene til at generere en højst tiltrængt omsætningsindsprøjtning til de danske nyhedsorganisationer, eller vil de først og fremmest holde læsere ude?

Formår nyhedsorganisationerne at balancere det fald i web-trafik, man alt andet lige må forvente, med den øgede indtægt pr. betalende læser, betalingsmurene vil medføre?

Disse kernespørgsmål for forretningsmodellens fremtid er der, mig bekendt, endnu ikke erfaringer nok til besvare endegyldigt.

En relativ ny undersøgelse giver dog et fingerpeg om, hvad nyhedsorganisationerne kan forvente af betalingsmurene.

Der er tale om et studie, der er udført af de to amerikanske forskere Hsiang Chyi og Angela Lee.

Studiet viser, at særligt to forhold hver især har en ganske positiv afsmitning på betalingsvilligheden ved online indhold.

Den første er alder: Yngre voksne (18-34 år) er nemlig mere tilbøjelige til at ville betale for online indhold (herunder nyheder) end ældre aldersgrupper. Og eftersom de unge jo vokser op og bliver ældre og forbliver mediebrugere i længere tid end dem, der nu er ældre, kan dette forskningsresultat tolkes således, at medieorganisationerne på længere sigt vil få et mere betalingsvilligt publikum.

Det andet afgørende forhold er interessen for nyheder i det hele taget: Folk, der i forvejen har en stor interesse for nyhedsstof, er nemlig mere tilbøjelige til at acceptere at skulle betale for online-nyheder end andre (hvilket måske ikke i sig selv er vældigt overraskende).

I kombination med pointen omkring alder stiller dette andet forhold imidlertid nyhedsorganisationerne i et dilemma. For unge mennesker er, som forskerne også skriver, desværre normalt mindre interesserede i nyheder end andre dele af befolkningen. Så dem, der egentlig er mest positive overfor at betale for indhold på web og internet, er samtidig kun i ringe grad interesserede i i første omgang at læse nyheder online. Men hvis de var det, ville de gerne betale.

De konkrete erfaringer med betalingsmure er forskellige, og der hersker stadig tvivl om, hvorvidt de kan løse nyhedsorganisationernes økonomiske udfordringer. Men hvis Chyi og Lee har ret, kan en løsning måske ligge i at gøre de unge voksne mere interesserede i at læse nyheder på nettet – som den amerikanske mediekommentator Ken Doctor siger i dagens udgave af Politiken: ”Jeg anbefaler alle at begynde at lave aggressive planer for at skaffe nye og yngre læsere”.

Det ser nemlig ud til at være dem, der i videst udstrækning vil kunne finde på at finde Dankortet frem i første omgang, hvis de besøger netaviserne.

Posted in current affairs, publication, research | Tagged , , | Leave a comment

Defending my PhD tomorrow

Tomorrow, I’ll publicly defend my PhD dissertation News on the Web: instantaneity, multimodality, interactivity, and hypertextuality on Danish news websites. The defense will take place in auditorium 22.0.11 at the Southern Campus of the University of Copenhagen, and I think it’s going to be quite interesting; at least, it will be very satisfying for me. The dissertation is the result of three years of work, and even though I still think the subject – digital journalism and how it’s changing, transforming, and maintaining institutional arrangements – is highly interesting and relevant, it will be good to achieve closure on this project. I need to move forward to something new (but, of course, related) in terms of research work, and the defense marks the first step in such a transition.

News on the Web

I’ll provide a write-up of the defense in a later post. With this one, I actually just wanted to invite everybody to the defense (it is public, after all, and I’d like the results of my work to reach as many people as possible), to show a picture of the dissertation fresh from the press, and to publish the following summary of my work. The summary is taken from the dissertation, and it goes through the main points of it very briefly.

Compared to traditional news media, news websites hold a unique set of affordances in relation to news workers, namely instantaneity, multimodality, interactivity, and hypertextuality. This constellation of affordances constitutes a particular condition for the production and presentation of news. This dissertation is an enquiry into how institutional actors (news workers) appropriate these potentials afforded by new, digital technology (news websites).

The enquiry is conducted with an integration of quantitative and qualitative methods, and the analyses generally support the hypothesis that news workers working on Danish news websites do, indeed, make use of the four affordances, and that they do so in ways so that they maintain journalistic control in the process. The analyses include a content analysis of formal features on 93 Danish news websites, a qualitative case study of real-time coverage of emergent crisis, and a theory-building case study of audience participation in news production for news web-sites. The dissertation propose mediatization theory as a means for contextualizing the current developments within the institution of journalism, arguing that it is an institution which is accommodating the logics and formats of the media institution – but not without some resistance from its actors.

The dissertation consists of introductory chapters (Introduction, Terminology, Theoretical framework, and Research design), four research articles, and a concluding chapter, which outlines the conclusion, identifies the most important contributions to existing knowledge, and points to future research in continuation of this dissertation. Except for one of the four research articles, this dissertation is written in English; the research article in question is Danish-language.

If you want to read the entire dissertation, drop me an email and I’ll forward it to you.

Posted in my research, personal, PhD, research | Tagged , , , | Leave a comment

Analysis on the Boston coverage published

As if teaching three courses at the University of Copenhagen and preparing for the public defence of my PhD dissertation News on the Web: instantaneity, multimodality, interactivity, and hypertextuality on Danish news websites on May 3, 1pm, wasn’t enough, I’ve recently been affiliated with MediaWatch as a columnist.

MediaWatch is a Danish website with news and analysis of the media sector, and my job will be to provide short analyses of current developments in the media business – as seen from an academic point of view. I will write an article every month, give or take.

My articles will be published behind a paywall, but as a part of the deal with MediaWatch, I’ve got the rights to publish my articles here on the blog. They are, however, in Danish, so my international audience (which probably amounts to a total of 2-3 persons) will have to use Google Translate.

Anyway, here is the my first article (in Danish):

Bosten-dækning: Almindelige mennesker har også brug for en redaktør

Dækningen af bomberne i Boston er et godt eksempel på, hvordan crowdsourcing på sociale medier er ekstremt værdifuldt for medierne – og hvordan det kan løbe løbsk, hvis det ikke redigeres og sorteres, skriver Aske Kammer,  ekstern lektor, KU.

Dækningen af de dramatiske begivenheder i Boston tjener som et godt eksempel på, hvordan almindelige mennesker på én gang kan bidrage substantielt til dækningen af en stor begivenhed og køre den helt af sporet.

I det digitale mediemiljø, hvor informationsindsamling og nyhedsformidling ikke længere er forbeholdt de etablerede medier, viste efterspillet fra terrorbomberne nemlig både de bedste og de værste sider af publikumsdeltagelse. Fra konstruktive bidrag til decideret skadelig og ødelæggende selvsving over forkerte oplysninger. Forskellen på de to eksempler: Et redigerende medie, der sorterer og filtrerer informationen.

Det bedste fandt sted på eksempelvis den amerikanske nyhedstjeneste Breitbarts live-blog om menneskejagten på den sidste af de to mistænkte.

Her blev billeder og information, som almindelige mennesker lagde ud på medier som Twitter og Facebook, omhyggeligt inkluderet i den løbende beskrivelse af begivenhedernes gang.  Det gav publikum adgang til detaljer, medieorganisationerne ellers ikke kunne have fået fat på – resultatet var en mere detaljeret og bredere dækning af en sag, der havde offentlighedens store interesse.

Dette kommer måske tydeligst til udtryk i de billeder, der blev sendt ud af Twitter-profilen Shawna England af et hus omringet af svært bevæbnede anti-terror-politifolk. Disse billeder er i skrivende stund re-tweetet ikke mindre end 13.753 gange, heraf mange af de etablerede medieorganisationer.

Begivenhederne i Bosten viste dog også, hvordan sociale medier kan forurene dækningen med information, der ikke bare er ligegyldig men i værst fald også forkert og direkte skadelig.  I kølvandet på bomberne, gav nettet plads til de mange borgere, der gerne fra sidelinjen vil hjælpe med deres eget opklaringsarbejde -  ikke bare det journalistiske, men også politiets.

Brugere på Reddit (en social nyheds- og underholdningsside) mente nemlig at have fundet frem til gerningsmændene bag bombeterroren ved at scanne politiradioer og udføre online detektivarbejde.  Indsatsen medførte, ifølge kommentatoren Ryan Chittum i Columbia Journalism Review, selvtilfredse kommentarer og konklusioner som “Dang, put the old media to shame!.” og “This is historic Internet sleuthing.”

Problemet var bare, at det var den forkerte mand – en forsvunden studerende på MIT-universitet – de havde fat i, og at en uskyldig person dermed blev udråbt til terrorist…

Der er tale om to eksempler på crowdsourcing. Altså på at offentligheden og al den viden og indsigt, almindelige mennesker ude i virkeligheden sidder inde med, lægges sammen og derved skaber et mere fyldigt billede, end det enkelte individs – eller medies – perspektiv kan. Men hvor det ene viste, hvordan crowdsourcing under en grad af redaktionel kontrol og med en vis målrettethed kan fungere, illustrerer det andet, hvordan det at løbe med en halv vind kan udvikle sig til en ustyrlig medietornado.

 

Disclaimer: MediaWatch is owned by JP/Politikens Hus, which also owns several of the newspapers and news websites I analyze and deal with critically in my academic work. This could cause a conflict of interests, but as 1) I have total freedom with regards to what I write, and 2) my only payment from MediaWatch is free access to their other articles, I don’t think that will be a problem.

Posted in my research, publication, research | Tagged , , | Leave a comment

My PhD dissertation accepted

Yesterday, I received the best news in a long time – namely that my PhD dissertation News on the Web: instantaneity, multimodality, interactivity, and hypertextuality on Danish news websites has been accepted for public defence. That is great news as a surprisingly high number of PhD dissertations are not accepted at once but need to be rewritten and resubmitted. So yesterday was a day of celebration for me and my wife.

I submitted the dissertation at the Faculty of Humanities, University of Copenhagen, on January 31 this year after exactly three years of researching and writing. The defence will take place on May 3, beginning 1pm, and will be open to the public. I will publish more information on the defence here on the blog later. Furthermore, I will also put out more information on the dissertation when my teaching obligations on the university allows for it. So stay tuned!

Update April 23, 2013: The defence will take place in auditorium 22.0.11 in Southern Campus of University of Copenhagen.

Posted in my research, personal, PhD | Tagged | Leave a comment

CfP: The business models of journalism

I recently joined the editorial board of Journalistica, the Danish journal for journalism studies. One of my first actions as editor has been to suggest a theme issue of the journal about the business models of journalism – a suggestion which my fellow editors agreed upon. This theme issue will relate to some of the most important questions in current news production – most importantly, how journalism is financed, and how it will be so in the future. These are questions that was addressed on the “New business models for the news industry” seminar, which I arranged on the University of Copenhagen last November, and now this theme issue will be an interesting venue for continuing this work; and hopefully so with a broad range of fellow researchers.

Topics of interest for the theme issue include (but are not limited to):

  • Institutional changes in the news market
  • Ownership and its consequences
  • Public and private subsidies to news media
  • Google, Facebook, and other new, commercial actors in the news business
  • Payment models for online news
  • Free news and changes in news consumption
  • Audience segmentation
  • The economy of journalistic start-ups, blogs, websites with niche news, etc.
  • Commercialization of news values

We currently have some problems with the journal’s website, but here, you can read the full CfP (English version). Deadline for submissions is May 1, and publication is scheduled for December 2013. Contributions may be in Scandinavian languages (Danish, Norwegian, or Swedish) or English and should not exceed 35,000 keystrokes.

PS: you can get future news, calls for papers, and announcements via Journalistica’s Facebook site.

Posted in publication, research | Tagged , , , | Leave a comment

An Englishman in Copenhagen

I’m happy to announce that in the Spring semester, we’ll welcome Ben Falk as a visiting lecturer at the Department of Media, Cognition, and Communication. Ben is an English journalist, currently teaching journalism at London Metropolitan University, and in the week of February 25, 2013, he’ll participate in teaching activities at my department. The visit is part of the European researcher exchange program LLP/Erasmus.

Ben will participate in three arrangements here in Copenhagen: First, he’ll give a lecture on my MA course about news and journalism in Denmark. Second, he’ll visit Marianne Lentz’ course on practical journalism writing, drawing upon his experience as a journalist. And third, he’ll participate in the open seminar “The production or arts and cultural journalism” alongside associate professor Nete Nørgaard Kristensen from my department. This seminar will be held on February 28 from 10am to 12pm in room 22.0.11 at the Southern Campus of University of Copenhagen. Admission to this seminar is free of charge and registration is not necessary, so everybody is welcome.

The best ideas and the most interesting projects are often conceived in the company of people with different perspectives and backgrounds. For this reason as well, I look forward to welcoming Ben to Copenhagen.

Posted in teaching | Tagged , , | Leave a comment

My review of Networked published

As I announced in an earlier post, I would write a proper review of Adrienne Russell‘s latest book Networked. A Contemporary History of News in Transition (Polity, 2011). Now, the review is published in the new issue of Danish journal MedieKultur. Journal of media and communication. The review is available here - but make sure to read the rest of this great issue as well; it has articles by, among others, Kirsten Frandsen and Anne Mette Thorhauge which seem particularly interesting.

If you’re in a hurry, here comes the closing remarks of the review:

“the book is not always successful in resisting the temptation of choosing those examples that fit the overall argument and leaving aside those that could instead have challenged it and pushed it further. I may be more conservatively inclined than the author, but it seems to me that she overestimates how ordinary people are currently helping journalism and simultaneously underestimates the continued importance of the institution.

That said, throughout the book Russell does make a strong argument for the potential advantages of having different publics participate in news-making. Even though Networked could have benefitted from a more rigorous definition of journalism and more nuances in its unfavorable judgment of the contemporary workings of the news industry, the book deserves to be recommended for its rich evidence of what the public can do (and often actually does) for journalism. As such, in spite of my complaints, this book is a good place for journalism students, researchers, and practitioners to turn if they wish to know how ordinary people with digital technology can change journalism and challenge a conservative news industry.” (pp. 146-149)

Posted in PhD, publication | Tagged , | Leave a comment

Making money from making news

Today, I hosted a seminar on my university department on current and future business models for the news industry – an industry which is under strong pressure from decreasing revenues, falling numbers of circulation, and troubles with monetization of online content. The title of the seminar was “New business models for the news industry”, I have mentioned it in earlier blog-posts here and here, and despite the grim picture which is often painted of the economical situation in the news business, the three speakers all saw potentials for making money from making news in the future.

There were to many good points and observations during the seminar for me to repeat all of them here, but I’ve put together a short summary of the day.

After my short introduction, the first invited speaker was Jens Barland from the University of Oslo who presented key findings from his PhD about how Verdens Gang and Aftonbladet generate revenues in an online environment. His presentation served as a kind of rehersal for the defence of his PhD dissertation Journalistikk for markedet [Journalism for the market] – a defense that will take place on Wednesday next week. If you’re in Oslo there, you shouldn’t miss Barland’s defense for his findings are highly interesting. A key finding of his was that initiatives to develop journalistic products don’t necessarily come from journalists anymore - on the contrary, they are often spurred by the desire to expand the product portfolio of media organizations. As an example, he mentioned Sofis mode, a magazine that Aftonbladet launched in order to reach the audience segment of adolescent girls with relatively good purchasing power. A particularly intriguing possibility, which Barland mentioned, was how news organizations might continue to give away news for free online in the future but that the access to the news might require login. This way, news organizations can generate detailed and personal data on usage and subsequently target their audiences even more directly that today with ads (think Facebook’s advertising model). I guess that when content is free, you (your data, attention, and information) really are the product.

A wrap-up (in Norwegian) of Barland’s conclusions can be found in a recent post on his Journalisten.no blog.

The second speaker was Mads Vad Kristensen from Berlingske Media. Berlingske is one of the largest media organizations in Denmark and is owned by British corporation Mecom which seems, however, intended to sell off its Danish branch. This imminent sale means that profitability is even more important for Berlingske than it used to, and as such Kristensen’s presentation about the organization’s business models related to an agenda of immediate importance. Basically, Kristensen argued that it’s no problem earning money from news – the problem is that news is quite expensive to make, especially in the context of the small Danish-speaking area. But are people willing to pay what the news actually costs? Kristensen actually thought they would be if the news organizations provided them with content that met their demands. In order to do so, the news organizations should focus on five aspects, namely 1) excellence in their products, 2) individualized content where you get what you’re intested in, 3) better service for the customers, 4) testing the limits of own self-understanding, and 5) acknowledging that only the best is good enough.

The last speaker was Stig Kirk Ørskov who is the COO of JP/Politikens Hus and who started his presentation by saying that now was actually the best of times for journalism. According to him, 2010 and 2011 were the most profitable years for his news organization in a very long time, and with a variety of different platforms (print, web, and mobile) the journalistical content could find its way to the audiences anytime and anywhere. However, except for EkstraBladet.dk the websites of the organization are not yet profitable, and paywalls will be introduced as a solution for that; agreeing with Kristensen, Ørskov also expressed confidence in the readiness of the audience to start paying for online content. Speaking of paywalls, Ørskov emphasized that the three major publications of JP/Politikens Hus will probably follow different models: Politiken (the highbrow, liberal, cultural broadsheet) will go for the metered model that the New York Times is also using; Ekstra Bladet (the tabloid) will use the same model as Aftenbladet where some selected parts are within a paywall; and Jyllands-Posten (the more conservative broadsheet) would perhaps be something like the freemium model of the Wall Street Journal where the majority of the content remains available for free.

I think the seminar went pretty well with great speakers and good discussions in the Q&A session. Also, it was well-attended by both fellow researchers, students, and people from the news industry.

Update November 22, 2012: I earlier wrote that Jyllands-Posten would go for a “hard paywall” with all content locked away. This way, however, a misunderstanding from my part, and I have now corrected it.

Posted in conference, PhD, research | Tagged , , | Leave a comment